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IT service management (ITSM or IT services) is a discipline for managing information technology (IT) systems, philosophically centered on the customer's perspective of IT's contribution to the business. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction. The following represents a characteristic statement from the ITSM literature:
Providers of IT services can no longer afford to focus on technology and their internal organization[;] they now have to consider the quality of the services they provide and focus on the relationship with customers.
No one author, organization, or vendor owns the term "IT service management" and the origins of the phrase are unclear.
ITSM is process-focused and in this sense has ties and common interests with process improvement movement (e.g., TQM, Six Sigma, business process management, CMMI) frameworks and methodologies. The discipline is not concerned with the details of how to use a particular vendor's product, or necessarily with the technical details of the systems under management. Instead, it focuses upon providing a framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users.
This page contains text from Wikipedia, the Free Encyclopedia -
http://en.wikipedia.org/wiki/IT_service_management
This article is licensed under the Creative Commons Attribution-ShareAlike 3.0 Unported License, which means that you can copy and modify it as long as the entire work (including additions) remains under this license.
This article is licensed under the Creative Commons Attribution-ShareAlike 3.0 Unported License, which means that you can copy and modify it as long as the entire work (including additions) remains under this license.
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http://wn.com/The_Benefits_Of_Managed_IT_Services
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- Duration: 2:23
- Updated: 16 Oct 2014
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Az ITSH nem csak hazánk legnagyobb ICT-munkaadója, 2008-ban megnyerte az „Az év befektetője” díjat, 2014/2015-ben pedig a European Business Awards “The Employer of the Year” kategória magyar győztese az IT Services Hungary. Fontos még megemlíteni, hogy a vállalat 2014-ben Superbrands lett.
http://www.it-services.hu/
http://wn.com/IT_Services_Hungary_2014
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http://www.it-services.hu/
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http://wn.com/The_pros_and_cons_of_managed_IT_services
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- Updated: 05 Sep 2014
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- Updated: 24 Sep 2014
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I can practically guarantee you’re making one of these big mistakes and it’s crushing your chances of closing a sale and INVITING objections.
http://wn.com/3_Things_You_Should_NEVER_Do_When_Selling_IT_Services
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The participants of this Plenary are:
Chafik Sabiry, CEO, HP CDG (Morocco)
Ajay Chaturvedi, Founder, HarVa (India)
Rafa Jimenez, Founder, Ahorro Libre (Mexico)
Nick Moon, Co-founder, KickStart International (Kenya)
Mima Nedelcovych, President and CEO, Initiative for Global Development (USA)
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http://wn.com/THE_CEO_OF_HP_CDG_IT_SERVICES_MOROCCO_PARTICIPATE_TO_THE_GES_PLENARY
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“How innovative solutions can be used to tap the potential of the informal sector to expand markets and opportunities to engage in formal entrepreneurship.”
The plenary was moderated by RAHIM Taoufiq the executive Director of GLOBEISIGHT (UAE)
The participants of this Plenary are:
Chafik Sabiry, CEO, HP CDG (Morocco)
Ajay Chaturvedi, Founder, HarVa (India)
Rafa Jimenez, Founder, Ahorro Libre (Mexico)
Nick Moon, Co-founder, KickStart International (Kenya)
Mima Nedelcovych, President and CEO, Initiative for Global Development (USA)
Zainab Salbi, Founder and Former CEO, Women for Women International (USA)
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http://wn.com/Building_For_Tomorrow_-_IT_Services
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http://wn.com/IT_Services_Hungary_Rebranding_2014
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http://www.techgig.com/expert-speak/Managed-Services-Focus-on-Managed-IT-Services-Infrastructure-Application-Management-Cloud-Lifecycle-Management-434
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Key Questions Answered
What are drivers for MS business?
What Technologies are used in MS at SunGard?
Can you talk about hosted solutions and how are CIOS and IT professionals gearing up to migrate their licensed applications or products into hosted mode or Cloud?
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What is the Industry Size of MS and what's the potential to grow by 2015?
Could you touch upon career paths in MS?
http://wn.com/Managed_Services_Focus_on_Managed_IT_Services_Infrastructure,_Application_Managem
http://www.techgig.com/expert-speak/Managed-Services-Focus-on-Managed-IT-Services-Infrastructure-Application-Management-Cloud-Lifecycle-Management-434
Since information technology is continually transforming, service providers are transforming their Delivery Models to keep up with customers' demands for the latest and greatest new products, tools, and services. Managed services is the new Mantra to deliver end to end services (IMS, AMS and BPO ) leveraging the Cloud Platform .
Managed services is the practice of outsourcing day-to-day management responsibilities as a strategic method for improving operations and cutting expenses. This can include outsourcing IT activities, Production Support and lifecycle build/maintenance activities.It adds value by making t he business more efficient and cost effective by looking internally for ways to cause everyday operations to affect valuation in a positive way.
Key Questions Answered
What are drivers for MS business?
What Technologies are used in MS at SunGard?
Can you talk about hosted solutions and how are CIOS and IT professionals gearing up to migrate their licensed applications or products into hosted mode or Cloud?
Could you talk about SunGard's FS Cloud?
What is the Industry Size of MS and what's the potential to grow by 2015?
Could you touch upon career paths in MS?
- published: 31 Oct 2013
- views: 1300
11 IT Services Financial Management
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- Updated: 01 Mar 2014
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http://www.olivenutrition.net.
http://wn.com/11_IT_Services_Financial_Management
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- Duration: 2:20
- Updated: 14 Mar 2013
- author: PTE1367
Hosszú távú együttműködési megállapodást írt alá a Pécsi Tudományegyetem az IT Services Hungary Kft és a Pécsi Önkormányzat képviselői az egyetemi oktatás ve...
http://wn.com/Magasan_képzett_fiatal_munkaerőt_vár_az_IT_Services_Hungary
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- published: 14 Mar 2013
- views: 102
- author: PTE1367
SHC Pride: IT Services
- Duration: 3:07
- Updated: 13 Jan 2015
Meet Stanford Health Care's Information Technology department and find out why they love working at SHC, what they do, and why they're excited about the future of IT and medicine.
https://stanfordhealthcare.org
http://wn.com/SHC_Pride_IT_Services
Meet Stanford Health Care's Information Technology department and find out why they love working at SHC, what they do, and why they're excited about the future of IT and medicine.
https://stanfordhealthcare.org
- published: 13 Jan 2015
- views: 613
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- Duration: 3:07
- Updated: 13 Feb 2014
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Wir können gewährleisten, dass die Kundendaten in der Schweiz gemäss den Eidgenössischen Datenschutzrichtlinien aufbewahrt werden -- und dank der geografischen und persönlichen Nähe, können Kunden der Abraxas die Einhaltung der vereinbarten Serviceleistungen jederzeit überprüfen. Nicht zuletzt deshalb sind unsere Kunden unsere Kunden.
http://wn.com/IT_Services_by_Abraxas
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http://wn.com/BIENVENUE_CHEZ_HP_CDG_IT_SERVICES_MAROC
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- Updated: 13 Mar 2014
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http://wn.com/Smash-it_Services_(408)_596-3921
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- Updated: 18 Aug 2014
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http://wn.com/Specsavers_-_Ricoh_UK_case_study
Specsavers uses Ricoh IT Services to deliver first-class IT support to retail stores and achieve savings of 25% year-on-year.
- published: 11 Feb 2014
- views: 419
- author: Ricoh UK
Don Tapscott: Introducing the IT Services Supermarket
- Duration: 1:36
- Updated: 22 Jan 2015
http://www.ericsson.com/oss-bss/
Don Tapscott shares his view on the changing role of the CIO and introduces the concept of the IT Services Supermarket.
http://wn.com/Don_Tapscott_Introducing_the_IT_Services_Supermarket
http://www.ericsson.com/oss-bss/
Don Tapscott shares his view on the changing role of the CIO and introduces the concept of the IT Services Supermarket.
- published: 22 Jan 2015
- views: 80
Selling IT Services? Sell Relationships and Knowledge
- Duration: 5:26
- Updated: 22 May 2013
- author: computerconsulting
http://ITServicesBusiness.com New to Selling IT Services? Watch these 3 tips that attract more great clients and grow your IT Services business. Then learn m...
http://wn.com/Selling_IT_Services?_Sell_Relationships_and_Knowledge
http://ITServicesBusiness.com New to Selling IT Services? Watch these 3 tips that attract more great clients and grow your IT Services business. Then learn m...
- published: 30 Oct 2008
- views: 2681
- author: computerconsulting
Ricoh IT Services Comes to the Rescue for Product Sign Supplies
- Duration: 3:17
- Updated: 11 Aug 2014
- author: RicohTV
Growing your business is a great thing—no question about it—but with growth comes the added challenge of making sure the right processes, skills, and technol...
http://wn.com/Ricoh_IT_Services_Comes_to_the_Rescue_for_Product_Sign_Supplies
Growing your business is a great thing—no question about it—but with growth comes the added challenge of making sure the right processes, skills, and technol...
- published: 19 Nov 2013
- views: 1038
- author: RicohTV
Robin Robins - The 12 Months Of IT Services Marketing
- Duration: 22:14
- Updated: 27 May 2014
- author: Robin-Robins-Technology-Marketing-Toolkit
Robin Robins, CEO and Author of Technology Marketing Toolkit The 12 Months Of Marketing 1. Pick a single, lucrative target market to focus on. 2. Have a comp...
http://wn.com/Robin_Robins_-_The_12_Months_Of_IT_Services_Marketing
Robin Robins, CEO and Author of Technology Marketing Toolkit The 12 Months Of Marketing 1. Pick a single, lucrative target market to focus on. 2. Have a comp...
- published: 20 Dec 2013
- views: 573
- author: Robin-Robins-Technology-Marketing-Toolkit
KT Connections Managed IT Services
- Duration: 0:31
- Updated: 04 Mar 2015
How secure is your business' data? Let KT Connections and HP handle your managed IT services. Visit http://ktconnections.com/
http://wn.com/KT_Connections_Managed_IT_Services
How secure is your business' data? Let KT Connections and HP handle your managed IT services. Visit http://ktconnections.com/
- published: 04 Mar 2015
- views: 12
- Playlist
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2:47
The Benefits Of Managed IT Services
What are the benefits of managed it services. With Data-Tech's Versa Managed IT Service, y...
published: 19 Jul 2013
author: Data-Tech
The Benefits Of Managed IT Services
The Benefits Of Managed IT Services
What are the benefits of managed it services. With Data-Tech's Versa Managed IT Service, you can stop worrying about IT issues so you can focus on moving you...- published: 19 Jul 2013
- views: 2376
- author: Data-Tech
2:23
IT Services Hungary 2014
Az ITSH folyamatosan fejlődik, az elmúlt években megduplázta munkavállalói létszámát: orsz...
published: 16 Oct 2014
IT Services Hungary 2014
IT Services Hungary 2014
Az ITSH folyamatosan fejlődik, az elmúlt években megduplázta munkavállalói létszámát: országosan 3600 főből álló német és angol nyelvtudással rendelkező informatikai csapatot tudhat magáénak. Az ITSH nem csak hazánk legnagyobb ICT-munkaadója, 2008-ban megnyerte az „Az év befektetője” díjat, 2014/2015-ben pedig a European Business Awards “The Employer of the Year” kategória magyar győztese az IT Services Hungary. Fontos még megemlíteni, hogy a vállalat 2014-ben Superbrands lett. http://www.it-services.hu/- published: 16 Oct 2014
- views: 6
3:01
The pros and cons of managed IT services
Explores the different ways small businesses manage their computer systems and how New Zea...
published: 07 Feb 2013
author: Greg Nixon
The pros and cons of managed IT services
The pros and cons of managed IT services
Explores the different ways small businesses manage their computer systems and how New Zealand Computing Solutions can help your business.- published: 07 Feb 2013
- views: 3649
- author: Greg Nixon
2:41
A Los Angeles IT Support Company Talks About Outsourcing IT Services
A Los Angeles IT support company http://www.tvgconsulting.com/it-services/server-and-netwo...
published: 16 Aug 2013
A Los Angeles IT Support Company Talks About Outsourcing IT Services
A Los Angeles IT Support Company Talks About Outsourcing IT Services
A Los Angeles IT support company http://www.tvgconsulting.com/it-services/server-and-network-support/, TVG Consulting, explains why it is better to outsource...- published: 16 Aug 2013
- views: 5228
- author: TVG Consulting : IT Consulting for Small Business in Los Angeles area.
2:06
IT Consulting | IT Support | IT Services | Computer Repair | Westchester County NY | myComputerGuy
http://www.mycomputerguy-inc.com Looking for IT Consulting, Support or Services for your b...
published: 18 Mar 2014
author: myComputerGuy
IT Consulting | IT Support | IT Services | Computer Repair | Westchester County NY | myComputerGuy
IT Consulting | IT Support | IT Services | Computer Repair | Westchester County NY | myComputerGuy
http://www.mycomputerguy-inc.com Looking for IT Consulting, Support or Services for your business or home? myComputerGuy will make IT simple for you! We can ...- published: 18 Mar 2014
- views: 3359
- author: myComputerGuy
8:33
3 Things You Should NEVER Do When Selling IT Services
Robin Robins of Technology Marketing Toolkit discusses 3 things you should NEVER do when s...
published: 24 Sep 2014
3 Things You Should NEVER Do When Selling IT Services
3 Things You Should NEVER Do When Selling IT Services
Robin Robins of Technology Marketing Toolkit discusses 3 things you should NEVER do when selling managed IT services or any type of professional IT services and support. I can practically guarantee you’re making one of these big mistakes and it’s crushing your chances of closing a sale and INVITING objections.- published: 24 Sep 2014
- views: 1843
21:56
Selling The Invisible: Four Keys To Selling Services
Christine is available to provide sales and marketing consulting to you and your organizat...
published: 05 Mar 2012
author: Christine Clifford
Selling The Invisible: Four Keys To Selling Services
Selling The Invisible: Four Keys To Selling Services
Christine is available to provide sales and marketing consulting to you and your organization. Visit ChristineClifford.com for more information about Christi...- published: 05 Mar 2012
- views: 94724
- author: Christine Clifford
48:27
THE CEO OF HP CDG IT SERVICES MOROCCO PARTICIPATE TO THE GES PLENARY
GES : Innovative solutions to integrate the informal sector into the formal economy
Inno...
published: 03 Dec 2014
THE CEO OF HP CDG IT SERVICES MOROCCO PARTICIPATE TO THE GES PLENARY
THE CEO OF HP CDG IT SERVICES MOROCCO PARTICIPATE TO THE GES PLENARY
GES : Innovative solutions to integrate the informal sector into the formal economy Innovative solutions to integrate the informal sector into the formal economy. “How innovative solutions can be used to tap the potential of the informal sector to expand markets and opportunities to engage in formal entrepreneurship.” The plenary was moderated by RAHIM Taoufiq the executive Director of GLOBEISIGHT (UAE) The participants of this Plenary are: Chafik Sabiry, CEO, HP CDG (Morocco) Ajay Chaturvedi, Founder, HarVa (India) Rafa Jimenez, Founder, Ahorro Libre (Mexico) Nick Moon, Co-founder, KickStart International (Kenya) Mima Nedelcovych, President and CEO, Initiative for Global Development (USA) Zainab Salbi, Founder and Former CEO, Women for Women International (USA)- published: 03 Dec 2014
- views: 0
57:48
Managed Services Focus on Managed IT Services Infrastructure, Application Managem
http://www.techgig.com/expert-speak/Managed-Services-Focus-on-Managed-IT-Services-Infrastr...
published: 31 Oct 2013
Managed Services Focus on Managed IT Services Infrastructure, Application Managem
Managed Services Focus on Managed IT Services Infrastructure, Application Managem
http://www.techgig.com/expert-speak/Managed-Services-Focus-on-Managed-IT-Services-Infrastructure-Application-Management-Cloud-Lifecycle-Management-434 Since information technology is continually transforming, service providers are transforming their Delivery Models to keep up with customers' demands for the latest and greatest new products, tools, and services. Managed services is the new Mantra to deliver end to end services (IMS, AMS and BPO ) leveraging the Cloud Platform . Managed services is the practice of outsourcing day-to-day management responsibilities as a strategic method for improving operations and cutting expenses. This can include outsourcing IT activities, Production Support and lifecycle build/maintenance activities.It adds value by making t he business more efficient and cost effective by looking internally for ways to cause everyday operations to affect valuation in a positive way. Key Questions Answered What are drivers for MS business? What Technologies are used in MS at SunGard? Can you talk about hosted solutions and how are CIOS and IT professionals gearing up to migrate their licensed applications or products into hosted mode or Cloud? Could you talk about SunGard's FS Cloud? What is the Industry Size of MS and what's the potential to grow by 2015? Could you touch upon career paths in MS?- published: 31 Oct 2013
- views: 1300
35:47
11 IT Services Financial Management
http://www.olivenutrition.net....
published: 20 Feb 2014
author: Olive Nutrition
11 IT Services Financial Management
11 IT Services Financial Management
http://www.olivenutrition.net.- published: 20 Feb 2014
- views: 38
- author: Olive Nutrition
2:20
Magasan képzett fiatal munkaerőt vár az IT Services Hungary
Hosszú távú együttműködési megállapodást írt alá a Pécsi Tudományegyetem az IT Services Hu...
published: 14 Mar 2013
author: PTE1367
Magasan képzett fiatal munkaerőt vár az IT Services Hungary
Magasan képzett fiatal munkaerőt vár az IT Services Hungary
Hosszú távú együttműködési megállapodást írt alá a Pécsi Tudományegyetem az IT Services Hungary Kft és a Pécsi Önkormányzat képviselői az egyetemi oktatás ve...- published: 14 Mar 2013
- views: 102
- author: PTE1367
3:07
SHC Pride: IT Services
Meet Stanford Health Care's Information Technology department and find out why they love w...
published: 13 Jan 2015
SHC Pride: IT Services
SHC Pride: IT Services
Meet Stanford Health Care's Information Technology department and find out why they love working at SHC, what they do, and why they're excited about the future of IT and medicine. https://stanfordhealthcare.org- published: 13 Jan 2015
- views: 613
Youtube results:
3:07
IT Services by Abraxas
Zuverlässige IT beginnt bei der Wahl des Partner. Die Abraxas Informatik AG ist seit viele...
published: 13 Feb 2014
IT Services by Abraxas
IT Services by Abraxas
Zuverlässige IT beginnt bei der Wahl des Partner. Die Abraxas Informatik AG ist seit vielen Jahren ein vertrauenswürdiger IT-Dienstleister für die öffentliche Hand und mittelständische Unternehmen. Abraxas befindet sich im Besitz der Kantone St. Gallen und Zürich. In modernen, redundant ausgelegten Rechenzentren in St. Gallen und Zürich, erbringen unsere rund 440 Mitarbeiterinnen und Mitarbeiter zuverlässige IT-Services für Kunden mit höchsten Ansprüchen an die Daten- und Informationssicherheit. Wir können gewährleisten, dass die Kundendaten in der Schweiz gemäss den Eidgenössischen Datenschutzrichtlinien aufbewahrt werden -- und dank der geografischen und persönlichen Nähe, können Kunden der Abraxas die Einhaltung der vereinbarten Serviceleistungen jederzeit überprüfen. Nicht zuletzt deshalb sind unsere Kunden unsere Kunden.- published: 13 Feb 2014
- views: 117
3:29
Specsavers - Ricoh UK case study
Specsavers uses Ricoh IT Services to deliver first-class IT support to retail stores and a...
published: 11 Feb 2014
author: Ricoh UK
Specsavers - Ricoh UK case study
Specsavers - Ricoh UK case study
Specsavers uses Ricoh IT Services to deliver first-class IT support to retail stores and achieve savings of 25% year-on-year.- published: 11 Feb 2014
- views: 419
- author: Ricoh UK
photo: AP / Owen Sweene
19 Apr 2015
Miley Cyrus has dubbed herself Joan Jett's 'cheerleader'. The 22-year-old Wrecking Ball singer is inducting the 56-year-old music legend into the Rock and Roll Hall of Fame Saturday night during the institution's 30th Annual Ceremony. Miley is beyond excited about presenting I Love Rock 'n' Roll singer Joan with her honour and has even dubbed herself the star's biggest fan ... 'Joan's cheerleader' ... Have Your Say....
photo: AP / Militant Website
20 Apr 2015
By Sylvia Westall. CAIRO (Reuters) - A video purportedly made by Islamic State and posted on social media sites on Sunday appeared to show militants shooting and beheading about 30 Ethiopian Christians in Libya ... The video, in which militants call Christians "crusaders" who are out to kill Muslims, showed about 15 men being beheaded on a beach and another group of the same size, in an area of shrubland, being shot in the head....
photo: White House / Pete Souza
20 Apr 2015
By Richard Anderson Business reporter, BBC News. 20 April 2015. From the section Business. With an estimated $4 trillion (£2.7tn) of foreign reserves stashed away in various sovereign wealth funds, China has plenty of cash to splash. Despite the recent slowdown in the country's GDP, most developed economies would dream of an annual growth rate of 7% ... The reason is simply Africa's wealth of natural resources ... ....
photo: AP / Shiraaz Mohamed
19 Apr 2015
JOHANNESBURG (Reuters) - When he heard angry screams and the hammering of hatchets on the door of his shack last week, Malawian Folias Sakai thought he was about to become the eighth person to be killed in anti-immigrant attacks that have swept South Africa this month. Instead Sakai managed to escape the mob by scrambling over the metal rooftop of his shack in a Johannesburg slum into the safety of a nearby alleyway ... "We have no food ... ....
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Discover’s New Freeze ItSM Tool Lets Cardmembers Immediately Halt New Purchases from Home or On-the-Go
Business Wire15 Apr 2015
Edit
Discover’s New Freeze ItSM Tool Lets Cardmembers Immediately Halt New Purchases from Home or On-the-Go (Discover Financial Services)
noodls15 Apr 2015
(Source. Discover Financial Services) ... RIVERWOODS, Ill.--(BUSINESS WIRE)--Apr. 15, 2015-- Starting today, Discover cardmembers no longer need to worry if they misplace their credit cards thanks to the new Freeze ItSM feature that acts like an on/off switch to stop new purchases on their accounts, from a mobile device, online or over the phone. Just as easily, the account can be turned back on at the cardmember's discretion ... (NYSE ... Source....
Edit
Logicalis US: Effective Service Management Strategies can Transform CIOs Concerned about Relevancy into Valued Internal Business Partners Solution Provider IDs Three Ways Service Management Enables the Service Defined Enterprise, Unveils New JumpStart ITSM Service at ServiceNow's Knowledge15
PR Newswire15 Apr 2015
Business and Technology Working as One. Facebook Twitter Pinterest. ×. Business and Technology Working as One ... <Meet with Logicalis US ITSM experts April 19-24 at Knowledge15 in booth #745.> ... Rapid Improvement ... Rapid Value ... Want to Learn More? Drop by booth #745 at Knowledge15 to learn more about Logicalis' new ITSM JumpStart service, or schedule a meeting with a Logicalis ITSM expert before or after the show. http.//ow.ly/LboSH....
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Seattle Post
31 Mar 2015
EMA vice president of research, Dennis Drogseth, to reveal insights from ITSM survey during April 7 webinar ... ITSM is, like many terms in service management, one that carries with it a diverse identity. On the one hand, ITSM is often linked to old-guard values associated with elaborate, time-consuming processes for managing change and traditional forms of governance....
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noodls
12 Mar 2015
(Source. OTRS AG). February 24, 2015 - OTRS, the world's leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the sixth patch level release of the OTRS..ITSM Module 4 ... Release Details. Release name. OTRS..ITSM Module 4 Patch Level 6 Required OTRS release ... February 24, 2015 Release type ... Read here what's new in the OTRS..ITSM Module 4 Important for Upgrading ... (noodl....
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Seattle Post
13 Feb 2015
LCCA is planning a multiple department rollout in order to optimize and leverage ITSM for more effective service delivery, empower end-users, and to enable IT to continually improve, innovate, and support their changing IT and business needs ... As we continue our growth across North America we look forward to guiding LCCA in their ITSM transition....
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Seattle Post
28 Jan 2015
Navvia, a leading ITSM software and services company, will be returning to Pink15 as a gold sponsor ... Steps To A Successful ITSM Tool Implementation.”. His insightful session will lead attendees through the seven steps needed for successful ITSM tool implementation and how to maneuver through the pitfalls of “Don’t worry, it works out of the box.”....
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Phicomm Selects Cloud-Based Unisys IT Service Management Solution to Better Support IT Service Provisioning for Its Customers Across China Unisys' Edge Service Management operated by 21Vianet provides China with a market-leading enterprise grade ITSM solution via a software-as-a-service model
PR Newswire28 Jan 2015
Following rapid growth, Phicomm required a standardized approach to IT service management (ITSM) to replace the previous manual processes and enable IT service delivery to be more productive and efficient. Unisys has provided ITSM advisory services to develop a technology road map to support Phicomm's business plans and will jointly implement and support the solution with 21Vianet....
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noodls
20 Jan 2015
(Source. OTRS AG). January 20, 2015 - OTRS, the world's leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the fifth patch level release of OTRS..ITSM 4. Please note, that from now on we will only officially support versions OTRS 3.3 and OTRS 4 ... OTRS..ITSM 4 Patch Level 5 Required OTRS release ... Read here what's new in OTRS..ITSM 4 Important for Upgrading ... (noodl....
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noodls
13 Jan 2015
(Source. OTRS AG). January 13, 2015 - OTRS, the world's leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the fourth patch level release of OTRS..ITSM 4. Please note, that from now on we will only officially support versions OTRS 3.3 and OTRS 4. Release Details ... OTRS..ITSM 4 Patch Level 4 Required OTRS release ... Read here what's new in OTRS..ITSM 4 Bug Fixes....
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noodls
16 Dec 2014
(Source. OTRS AG). December 16, 2014 - OTRS, the world's leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the stable release OTRS..ITSM 3.3.11 Sunrise Beach Ko Lipe. Release Details. Release name. OTRS..ITSM 3.3.11 Required OTRS release. OTRS Help Desk 3.3.11 or higher Release date. December 16, 2014 Release type. stable Bug Fixes....
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noodls
16 Dec 2014
(Source. OTRS AG). December 16, 2014 - OTRS, the world's leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the third patch level release of OTRS..ITSM 4. Please note, that from now on we will only officially support versions OTRS 3.3 and OTRS 4. Release Details ... OTRS..ITSM 4 Patch Level 3 Required OTRS release ... Read here what's new in OTRS..ITSM 4 Bug Fixes....
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